AI Voice L1 Support
for SAP
Handle Tier-1 support calls, understand issues, create accurate tickets, and route them correctly — automated, accurate, always available.
SAP MODULE
FI-GL
ISSUE TYPE
Document Posting
PRIORITY
High
ASSIGNED TO
FI Support Team
#SAP-2024-1847
Ticket created automatically
SLA: 2h Response
SAP Support Is Still Stuck at L1
Manual triage, poor ticket quality, and cost pressures are breaking your support operation.
Engineers Wasting Time Logging Tickets
Skilled L2/L3 engineers spend 30-40% of their time on administrative work instead of solving problems.
Poor Ticket Quality & Wrong Categorization
Incomplete information, wrong module classification, and missing critical context leads to rework.
SLA Breaches Due to Delayed Routing
Manual triage delays cause tickets to miss SLA timers. P1 issues routed to wrong teams.
Rising L1 Support Costs
High call volume + low resolution rates = more headcount needed. Hiring doesn't scale with demand.
What Is Support Squad AI?
Support Squad AI is a voice-based AI agent designed to become the first point of contact for SAP and enterprise IT support teams. It's not a chatbot. It's not generic ITSM. It's voice-first, SAP-aware, and built for Tier-1 automation at scale.
Voice-First
Natural conversation AI, not clunky IVR menus. Your customers call once.
SAP-Aware
Understands SAP modules, error codes, and enterprise IT workflows out of the box.
Built for AMS
Designed for real AMS team workflows, SLA tracking, and escalation paths.
Key Capabilities
Everything you need for true Tier-1 automation
AI Voice Call Handling
Natural conversations, no IVR menus. The AI understands context, asks clarifying questions, and maintains professional communication.
Intelligent Issue Understanding
Detects SAP module, issue type, urgency, and business impact automatically. Learns your environment continuously.
Automated Ticket Creation
Accurate, complete SAP/ITSM tickets with all required fields populated. No more manual data entry.
L1–L4 Classification & Routing
Uses your real escalation logic and SLA paths. Routes to the right team, right now.
Human Handoff
Seamless escalation with full context. Humans always have complete information from the start.
SLA-Aware from First Call
Priority and SLA timers start immediately. No delays in the queue.
How It Works
Four simple steps from call to ticket
User Calls Support Squad AI
Customer initiates an inbound support call. The AI answers with a professional greeting.
AI Understands & Asks Follow-ups
Natural conversation flow. The AI gathers context, understands the SAP module, and identifies urgency.
Ticket Auto-Created & Assigned
Complete ticket generated automatically with all required fields, classification, and priority set.
Human Escalation if Required
If needed, seamless handoff to the right engineer with full context. No re-explaining required.
Built for SAP AMS Teams That Care About SLAs
Real ROI, measurable outcomes, proven results
Reduction in L1 Call Volume
Automatically handle routine calls, freeing your team for complex issues.
Faster Ticket Turnaround
Eliminate manual data entry and triage delays. Tickets created in seconds.
Higher SLA Compliance
SLA timers start immediately. No delays in queue management.
Better Ticket Quality
Complete information, accurate classification, and proper context from the start.
More Benefits
- ✓Scale without hiring more agents — handle peak demand effortlessly
- ✓Engineers focus on solving problems, not logging tickets
- ✓Real-time analytics on call volume, resolution rates, and team performance
- ✓Seamless integration with your existing ITSM and SAP systems
Who Should Use This
Built for teams that manage SAP support at scale
SAP AMS Providers
Offer AI-powered L1 support as a value-add to your SAP support contracts. Scale faster, improve SLAs.
Enterprise IT Helpdesks
Reduce ticket volume, improve first-call resolution, handle peak demand without adding headcount.
Shared Service Centers
Automate Tier-1 work across multiple clients. Handle volume spikes seamlessly.
High Call-Volume SAP Environments
Any organization managing 100+ daily SAP support calls. Every call matters.
India-Focused Expansion
Perfect fit for mid-market to enterprise companies (₹50Cr–₹1000Cr) managing SAP environments across India.
After Login — Platform Preview
What your team sees once Support Squad AI is live
Call & Ticket History
Full history of every inbound call, AI-generated summaries, and linked tickets. Complete audit trail.
SLA Tracking Dashboards
Real-time SLA compliance, ticket aging, and escalation tracking. Identify bottlenecks instantly.
AI vs Human Metrics
See how many calls the AI handled, resolution rates, and efficiency gains. Data-driven insights.
Call Summaries & Transcripts
AI-generated summaries with key information extracted. Full transcripts available for compliance.
Dashboard Preview - Real-time analytics and metrics
Make AI the Front Face of Your SAP Support
Stop wasting engineer time on tickets. Start automating Tier-1 support today.
Go live in weeks, not months.
Enterprise-Grade
Built for 99.9% uptime and security compliance
SAP-Native
Deep integration with SAP modules and workflows
India-Optimized
Designed for local regulations and enterprise IT ecosystems